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As 55% of Kenyan Firms Turn to AI for Customer Service, Data Protection Takes Center Stage.

As 55% of Kenyan Firms Turn to AI for Customer Service, Data Protection Takes Center Stage.

Kenyan businesses are rapidly embracing AI to revolutionize customer service, with 55% already deploying chatbots and automation tools to enhance efficiency and satisfaction. Yet, this digital transformation brings pressing data protection challenges under Kenya’s Data Protection Act (2019). As AI systems increasingly profile customers and process sensitive data, conducting Data …

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Knock Knock: ODPC Announces Compliance Inspections on Hospitality Industry

Knock Knock: ODPC Announces Compliance Inspections on Hospitality Industry

Kenya’s hospitality sector thrives on guest data but that also makes it vulnerable.

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