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As 55% of Kenyan Firms Turn to AI for Customer Service, Data Protection Takes Center Stage.

As 55% of Kenyan Firms Turn to AI for Customer Service, Data Protection Takes Center Stage.

Kenyan businesses are rapidly embracing AI to revolutionize customer service, with 55% already deploying chatbots and automation tools to enhance efficiency and satisfaction. Yet, this digital transformation brings pressing data protection challenges under Kenya’s Data Protection Act (2019). As AI systems increasingly profile customers and process sensitive data, conducting Data …

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Unlock Corporate Contracts: Why Data Protection is Your SME’s Newest Sales Point in this Digital Era

Unlock Corporate Contracts: Why Data Protection is Your SME’s Newest Sales Point in this Digital Era

Kenyan SMEs are losing contracts over weak data protection, and this is why..

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